Stakeholder Management

• Act as the main point of contact for stakeholder engagement on support services
• Build trusted relationships and provide practical, solutions-led guidance
• Attend partner and team meetings, ensuring clear communication and alignment on priorities

People Leadership

• Lead, mentor and develop a team of PAs, promoting accountability and high standards
• Manage performance, including regular reviews and addressing any issues proactively
• Support recruitment, onboarding and retention, alongside salary and performance reviews
• Oversee hybrid working arrangements and ensure consistent team coverage

Operations & Delivery

• Manage resource planning and workload allocation across teams
• Use data to inform decisions and improve operational efficiency
• Ensure compliance with firm policies and continuously enhance processes
• Lead team meetings and ensure clear follow-through on actions and objectives

Technology & Continuous Improvement

• Promote effective use of systems and tools to improve service delivery
• Identify opportunities to streamline processes and drive efficiencies
• Carry out quality checks and implement improvements where needed

Projects & Collaboration

• Lead and contribute to strategic projects across the firm
• Work closely with peers across offices to ensure consistency and alignment
• Support change initiatives and drive a positive, solutions-focused approach

• Proven experience managing and developing high-performing teams
• Strong communication skills with the ability to influence at all levels
• Commercial awareness with experience in planning and delivering projects
• Focus on delivering a high standard of client service
• Comfortable adopting new technologies and driving continuous improvement