• Act as the first point of contact for clients, visitors, staff and callers, ensuring a professional and welcoming experience at all times.
• Manage the reception area, meeting rooms and visitor arrivals, maintaining the highest standards of presentation and organisation.
• Provide a high level of hospitality, including refreshments, meeting room preparation, AV setup, parking arrangements and lunch coordination.
• Operate the telephone switchboard, manage general enquiries and inboxes, and ensure calls and messages are handled efficiently.
• Provide administrative support to legal and support teams, including document preparation, scanning, filing and handling incoming and outgoing post and couriers.
• Coordinate meetings, internal events and day-to-day reception requirements.
• Manage reception and meeting room supplies, monitor stock levels and liaise with suppliers.
• Work closely with the Operations Manager to support office operations, resolve issues and maintain a consistently high standard of front-of-house service.
• Oversee the telephone and headset system, assist with staff onboarding and liaise with the service provider when required.
• Train and support reception cover staff, ensuring consistent procedures, service standards and effective handovers.
• Take responsibility for fire safety procedures as Lead Fire Marshal and support wider health and safety and office compliance requirements.
• Liaise with building management and concierge services to ensure efficient visitor management and smooth daily operations.
• Maintain confidentiality and ensure all office and reception policies and procedures are followed.

• Previous experience in a receptionist, front-of-house or client-facing role is essential.
• Excellent communication and interpersonal skills, with a professional and polished manner.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Excellent attention to detail and a high level of discretion and confidentiality.
• Strong IT skills, including Microsoft Office, and confidence using telephone switchboard systems and document management platforms.
• Experience in a professional services or legal environment would be an advantage.

Personal Attributes

• Warm, approachable and professional, with a strong customer service focus.
• Calm, confident and capable of working under pressure.
• Proactive, organised and solutions-focused.
• Reliable, punctual and flexible, with a strong sense of responsibility.
• Takes pride in maintaining high standards and delivering an excellent client experience