Front of House & Client Service

• Provide a professional and welcoming meet and greet service to clients and visitors
• Ensure reception and client areas are presented to a 5-star standard at all times
• Represent the firm with professionalism, discretion, and confidence
• Manage visitor sign-in procedures in line with firm policies

Call Management

• Answer incoming calls promptly and courteously
• Direct calls accurately and efficiently to the appropriate fee earners or departments
• Take detailed and accurate messages when required
• Manage overflow calls during busy periods

Meeting Room Management

• Coordinate booking of meeting rooms
• Prepare meeting rooms to a high standard, including layout and presentation
• Set up required IT and audio-visual equipment (video conferencing, screens, conference phones)
• Arrange refreshments and catering as required
• Reset rooms promptly following meetings

Courier & Administrative Support

• Arrange and track courier deliveries and collections
• Manage incoming and outgoing mail
• Liaise with delivery providers and internal teams
• Provide ad hoc administrative support as required

• Previous experience in a law firm or professional services firm (essential)
• Experience in a front-of-house or receptionist role
• Professional presentation and demeanour
• Excellent verbal and written communication skills
• Strong organisational and time-management abilities
• High attention to detail
• Confident using Microsoft Office and meeting room technology
• Ability to multitask and remain calm under pressure
• Discretion and understanding of confidentiality within a legal environment
• Client-focused with a service-first mindset
• Reliable, punctual, and proactive
• Positive and approachable manner
• Able to work independently and as part of a team